Returns & Exchanges
At Tapo, we stand behind the quality of our electronics and offer a 30-day window for returns or exchanges to ensure your complete satisfaction. All devices must be returned in their original packaging with all included accessories and documentation.
Initiate Your Request
Log into your account portal and select the 'Order History' tab to request a Return Merchandise Authorization (RMA) number.
Package Your Device
Securely pack the item in its original box, ensuring all cables, manuals, and protective inserts are included to prevent damage during transit.
Attach Shipping Label
Print the prepaid shipping label provided via email and affix it clearly to the outside of your package, covering any previous barcodes.
Receive Your Refund
Once our technicians inspect the device for functionality and condition, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing